Support | Optisleek

Can't find what you need?

Talk to us.

Our support team knows the platform inside out
and answers in Greek and English.

Our support team knows the platform inside outand answers in Greek and English.

Live chat

Chat with support from inside the platform while you work — fastest for quick questions.

Typical reply: under 5 minutes

Open the app

Email us

Send the details and screenshots. Best for anything that needs investigating.

[email protected]

Send an email

Call us

Talk it through with the team during business hours.

+30 210 000 0000

Call now

Live chat

Chat with support from inside the platform while you work — fastest for quick questions.

Typical reply: under 5 minutes

Open the app

Email us

Send the details and screenshots. Best for anything that needs investigating.

[email protected]

Send an email

Call us

Talk it through with the team during business hours.

+30 210 000 0000

Call now

When we're around

Live support runs on Athens time. Everything outside it goes to the ticket queue and is picked
up first thing the next working day.

Live support runs on Athens time. Everything outside it goes to the ticket queue and is pickedup first thing the next working day.

Monday – FridayToday 09:00 – 17:30
Saturday – Sunday & public holidaysToday Closed

Times shown in Athens time (EET)

Typical response

Live chat Under 5 minutes, during hours
Email Same working day
Ticket Within 24 hours, tracked to resolution

Prefer to write it down?

Anything that needs investigating is better as a ticket — you get a reference number and can follow it.

Submit a Ticket

Priority and SLA support with 24/7 escalation are available on Scale and Enterprise plans.

Submit a ticket

Track your request from start to resolution.
You'll get a reference number straight away.

Track your request from start to resolution. You'll get a reference number straight away.

Full name

Work email

Store / account

Helps us find your data faster.

Topic

Priority

We answer every ticket. Urgent ones jump the queue.

What's happening?

0 characters — the more detail, the better we understand, the faster we resolve.

Ticket submitted

Thanks — we got your ticket and we will reply by email.

Learn while you're here

Blog

Product updates & merchandising tips

What's new in the platform, and how other stores are using it to sell more.

Read the blog

Webinars

Live sessions and an on-demand library

Sorting strategies, smarter feeds, and getting the most out of Optisleek.

Browse webinars

See it working on your catalog

A 30-minute walkthrough on your own products — no setup needed from your side.

Ticket submitted

Request a Demo

Thank you!

Ticket submitted

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